Guest reviews of Crowne Plaza Jfk Airport New York City, An Ihg Hotel
Here you can find verified reviews our users posted on this website
John
6 months ago
The room looked outdated and wasn’t properly cleaned; a dirty toilet awaited me, and no one from housekeeping followed through on promises. The front desk staff, despite efficiency, seemed indifferent. Breakfast was tempting, but I skipped it. The shuttle process was chaotic, and parking turned into a hassle rather than a convenience. On the bright side, the restaurant was a decent spot to study, but it can’t overshadow the frustrations I encountered. I doubt I’d come back anytime soon.
Michael
6 months ago
The atmosphere was absolutely warm and inviting! I loved how the staff went out of their way to make us feel right at home. Plus, the restaurant served phenomenal food that made every meal a treat!
Would definitely recommend! ❤️🥰
Arthur
7 months ago
Staff like Jorge are a lifesaver! They helped me when I lost my cards and got me back on track late at night.
It wasn't inexpensive, but honestly, worth it for the help.
Hugh
8 months ago
I couldn’t believe the noise from the highway; it felt like cars were racing through my room! I asked for help, but they just suggested foam for the windows—two hours later, no one showed up.
Margaret
8 months ago
Convenient location, but with mixed experiences. The shuttle service was efficient upon arrival, even if it was delayed at times. Check-in was seamless thanks to Gorge—five stars for his service. The room was clean and comfortable, perfect for a quick stay. the breakfast options were limited and underwhelming, especially for the price. It's disappointing to find a sock from a previous guest on the floor; cleaning needs improvement. Communication around the deposit was frustrating and the restaurant lacked essential offerings until the evening. While this hotel has potential, careful attention to service consistency is needed. Would consider returning, but with caution.
Eric
8 months ago
With its very handy shuttle service, getting to and from JFK airport is a breeze, and you can easily immerse yourself in the local charm, as the hotel is just a short walk away from restaurants like the Paris Cafe and New Hunan Wok, and only a quick drive to attractions like Baisley Pond Park and the Resorts World Casino, offering a delightful mix of nature and excitement; while the hotel could improve on some service aspects, the convenience to explore nearby landmarks makes this place a decent choice for adventure lovers.
Ian
9 months ago
Enjoyed the Museum of Modern Art, especially the quirky exhibits! The restaurant was a perfect pit stop for a tired traveler like me. The shuttle service to the airport saved me from lugging my suitcases around.
Couldn't get enough of the overflowing toilet and leaking ceiling.
Bill
9 months ago
The beds were clean and comfortable, perfect for resting after a long journey. the room was cold, and there was no way to control the AC. The pillows were a bit too high, which made them uncomfortable for sleeping. The shower was spacious and had good hot water, but it struggled to drain properly. Noise levels were manageable, allowing for a decent night's sleep. The air quality could have been better; I requested air filter changes, and they were done quickly. the room was adequate but could use some updates for better comfort.
Darren
9 months ago
Great location and nice room. Service needs significant improvement and communication.
Emma
9 months ago
The hotel is conveniently located near JFK Airport, making it perfect for travelers. The staff, particularly at the restaurant, were friendly and accommodating. I encountered issues with cleanliness and service readiness that need attention to justify the high price.
Graham
10 months ago
Venture to the Resorts World Casino and Aqueduct Racetrack, just two minutes away, for a thrilling array of activities. Explore the New York Hall of Science , perfect for families. The Stadium is a stone's throw away, with convenient rail access.
My children wanted more kid, friendly activities on, site.
Philip
10 months ago
clean room, clean facilities with friendly staff who promptly assisted with luggage and smoothly handled our late-night check-in.
Nothing to fault.
Thomas
11 months ago
Shuttle service to the airport works smoothly. The location is super convenient for catching flights and there's decent parking available too.
The hairdryer situation was a disaster.
Jennifer
11 months ago
fabulous location, accommodating staff, great food
Glenn
1 year ago
Hit up Resorts World Casino and Aqueduct Racetrack for some sick games. Then we bounced to The Stadium for mad fun with the squad on the rail lines. So much hype!
Need a banging nightclub for young party animals to keep the vibe going strong all night! .
Anthony
1 year ago
I chose the Crowne Plaza for its convenient shuttle service to JFK Airport, but I was pleasantly surprised by the experienced bartenders ensuring an unforgettable experience. The 24-hour Jet Lobby Market was perfect for late-night bites, and the stylish bar was a great place to enjoy post-meal drinks.
Jon
1 year ago
The ironing facilities came in handy as I needed to freshen up my clothes before a meeting. the sitting area was spacious and comfortable, allowing me to relax and unwind after a long day of travel. On the downside, I found the in, room safe a bit tricky to use, and it took some time for me to figure out how to properly lock and unlock it. The Wi, Fi in the rooms was also inconsistent, with frequent dropouts that made it challenging to stay connected for work purposes. I appreciated the effort put into providing complimentary toiletries in the bathroom, although I would have liked to see a wider selection available. The refrigerator in the room was a nice touch for keeping drinks and snacks cool. The television provided had a good selection of channels, but the AM/FM alarm clock was a bit outdated and difficult to set. I would have preferred a more modern alarm clock for easier use. The flat, screen TV was a nice feature, but I found the carpeted floor in the room to be a bit worn and in need of replacement. The room service was prompt and the food was satisfactory, but the menu could have offered a wider variety of options. I did not have the opportunity to utilize the car hire service, but I did take advantage of the dry cleaning service, which was efficient and well, priced. The bell staff and porters were friendly and helpful, providing assistance with my luggage upon check, in and check, out.
Anthony
1 year ago
the crowne plaza was easy to reach from the airport and had a quick shuttle. our room was big and clean. also, the front desk concierge - latoya - was super helpful with our package and made sure we got the rooms we wanted.
Would definitely recommend.
Dominic
1 year ago
On my recent stay at a hotel near the JFK Airport, the complimentary shuttle service was incredibly convenient. It provided a seamless and stress-free transit to the airport, making my journey hassle-free. Overall I'll recommend this hotel.
John
1 year ago
Rooms were clean, and the hotel's location was convenient, with a shuttle service to the airport and proximity to a mall. The cleanliness of the rooms was impressive, and being close to the airport and a shopping center made it easy to access necessities during my stay.
Customer service was lacking, with unhelpful staff, difficulties in resolving issues, and a lack of daily room keeping. The staff's attitude was subpar, and amenities like the fridge were of poor quality.
Jeremy
1 year ago
Great location near the airport, making it convenient for travelers. The staff was helpful and quickly resolved any room issues. The room was comfortable, clean, and had a decent bathroom.
The breakfast options were not very impressive, with some items not meeting expectations. There were issues with staff responsiveness and room maintenance, such as difficulty in finding reservations and room doors not closing properly.
Adrian
1 year ago
the rooms were impeccably clean, and the bed and pillows were incredibly comfortable. We appreciated the reliable airport shuttle service and the easy check-in and check-out process. the staff was very accommodating to our requests, quickly addressing an issue with the room's temperature. we were impressed with the convenience and service at the hotel.
Can't fault the property in any way! 😊
Glyn
1 year ago
Convenient airport shuttle, spacious and pretty rooms, helpful staff, and the availability of a box for a pet.
Felt completely relaxed, no complaints.
Charles
2 years ago
We had a quick and easy check-in process, with friendly staff and clean rooms. The shuttle to JFK was efficient, making our travels hassle-free. The hotel provided us with a luxurious room and delicious food. The portions were huge, which was a pleasant surprise.
The wait for the hotel shuttle bus was a bit inconvenient, taking around 30 minutes.
